Privacy Policy

At Organico, we’re working hard to serve shoppers a little better every day. Looking after the personal data you share with us is a hugely important part of this. We want you to be confident that your data is safe and secure with us, and that you understand how we use it to offer you a better and more personalised shopping experience.

Personal data we collect when we interact with you

This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.

Type of data

Identity data

This is information that helps us identify who you are, so your name, title.

Contact data

This is information that details how we can contact you i.e address, email or telephone number.

Financial data

This is information about your bank account and payment card details.

Interaction data

This is information about how you interact with our products and services, namely what you click on and interact with on our sites  or products in stores

Marketing and communications data

This is your marketing preferences and also your interaction with online marketing to be able to judge its effectiveness

When you register for our services

You may provide us with:

  • Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and title
  • Your account login details, such as your username and the password that you have chosen

We may collect:

  • Identity data
  • Contact data
  • Financial data
  • Technical data
  • User data
  • Marketing and communications data


To monitor the safety of our stores in order to prevent and detect crime and anti-social behaviour.

Our Legitimate Interests in using your personal data

Where we have mentioned above our use of your personal data is based on our “legitimate interests”, these are:

    • to service our customers’ needs, including delivering our products and services;
    • to promote and market our products and services;
    • to service your account, manage complaints and resolve any disputes;
    • to understand our customers including their patterns, behaviours as well as their likes and dislikes;
    • to protect and support our business, colleagues, customers and shareholders;
    • to prevent and detect anti-social behaviour, fraud and other crime;
    • to test and develop new products and services as well as improve existing ones.

How we protect your personal data

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

  • We apply physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data;
  • We protect the security of your information while it is being transmitted by encrypting it;
  • We use computer safeguards such as firewalls and data encryption to keep this data safe;
  • We regularly monitor our systems for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security;
  • We will ask for proof of identity before we share your personal data with you; and
  • We will reveal only the last four digits of your payment card number when confirming an order.

Whilst we take appropriate technical and organisational measures to safeguard your personal data, it is important that you keep your login details and devices protected from unauthorised access.

Cookies and similar technologies

  • We  use cookies and similar technologies, such as tags and pixels (“cookies”), to personalise and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant online advertising. This section provides more information about cookies, including how we use them and how you can exercise your choices about our use of cookies.

    How we use cookies

    Cookies are small text files containing a unique identifier, which are stored on your computer or mobile device so that your device can be recognised when you are using a particular website or mobile app. They can be used only for the duration of your visit or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality on our Websites and Mobile Apps, and to improve your customer experience. Cookies can also be used help us to detect fraudulent activity or to prevent security breaches and so we may record information about your device within the cookie.

    When you consent to cookies on our Services, these may be used to do the following:

    Improve the way our Website work

    Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalise your experience and allow you to use many of their useful features.

    For example, we use cookies so we can remember your preferences and the contents of your shopping basket when you return to our Websites and Mobile Apps.

    Web Browser cookies

You can use your browser settings to accept or reject new cookies and to delete existing cookies. You can also set your browser to notify you each time new cookies are placed on your computer or other device. You can find more detailed information about how you can manage cookies through your browser’s help function.

If you choose to disable some or all cookies, you may not be able to make full use of our Websites. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.